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Privacy Policy

Last updated: 5 September 2026

Alma Querencia Life respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to the Alma Querencia Life website, landing pages, registration and enquiry forms, including those relating to the Alma Querencia First Edition.

Information we collect

We may collect information you provide to us, including your name, email address, phone number, location, preferences and information provided when you enquire, register your interest or apply for an Alma Querencia experience.

We may also collect limited technical information when you use our website, such as your IP address, browser type and website activity, including through cookies or similar technologies.

How we use your information

We use your information to:

We will not sell your personal information.

Where you have opted to receive marketing communications, you may unsubscribe at any time. We will provide a simple way to opt out of future marketing communications.

How we share your information

We may use trusted third-party service providers to operate our website, manage communications, process registrations and securely store information. These providers may be located in Australia or overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and securely.

How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

Access, correction and privacy enquiries

You may request access to, or correction of, personal information we hold about you. You may also contact us with any privacy concern or complaint.

Alma Querencia Life

Operated by Cassell Group Pty Ltd

Email: concierge@almaquerencia.life

We will respond to privacy enquiries and complaints within a reasonable period and work with you to resolve any concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The updated version will be published on this website.

By using the Alma Querencia Life website or submitting your information through an Alma Querencia Life registration or enquiry form, you acknowledge this Privacy Policy.